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Customer Service Business Books


Buy the most popular and in-stock Customer Service and related Business Books at this web site! Select from 439 Customer Service items available to buy in our Business Books store as of 8-19-2008. Click the "Buy it Now" button to purchase a book. Click the "More Info" button for reviews, more information, and book details. Thank you for shopping at our store!



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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in... by Pete Blackshaw
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in...
4.5 out of 5 stars
by Pete Blackshaw
List Price: $21.95
 $14.93
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 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love... by Jeffrey Gitomer
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love...
4.5 out of 5 stars
by Jeffrey Gitomer
List Price: $30.00
 $19.80
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 Services Marketing by Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler
Services Marketing
4.5 out of 5 stars
by Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler
 $128.60
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Management: Meeting and Exceeding Customer Expectations (InfoTrac® and Xtra Bind-in Card) by Warren R. Plunkett, Raymond F. Attner, and Gemmy S. Allen
Management: Meeting and Exceeding Customer Expectations (InfoTrac® and Xtra Bind-in Card)
3.5 out of 5 stars
by Warren R. Plunkett, Raymond F. Attner, and Gemmy S. Allen
List Price: $157.95
 $126.36
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 Branded Customer Service: The New Competitive Edge by Janelle Barlow and Paul Stewart
Branded Customer Service: The New Competitive Edge
5.0 out of 5 stars
by Janelle Barlow and Paul Stewart
List Price: $19.95
 $13.57
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 Customer Service: A Practical Approach (4th Edition) by Elaine K. Harris
Customer Service: A Practical Approach (4th Edition)
5.0 out of 5 stars
by Elaine K. Harris
List Price: $50.60
 $40.17
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Customer Service: Building Successful Skills for the Twenty-First Century by Robert W Lucas
Customer Service: Building Successful Skills for the Twenty-First Century
4.0 out of 5 stars
by Robert W Lucas
 $57.37
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 The World of Customer Service by Pattie Gibson-Odgers
The World of Customer Service
0.0 out of 5 stars
by Pattie Gibson-Odgers
List Price: $66.95
 $55.62
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 Customer Service: Career Success Through Customer Loyalty (4th Edition) by Paul R. Timm
Customer Service: Career Success Through Customer Loyalty (4th Edition)
0.0 out of 5 stars
by Paul R. Timm
List Price: $64.80
 $51.07
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Managing Customer Value: Creating Quality and Service That Customers Can See by Bradley Gale
Managing Customer Value: Creating Quality and Service That Customers Can See
4.5 out of 5 stars
by Bradley Gale
List Price: $35.00
 $28.00
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 A Guide to Customer Service Skills for the Help Desk Professional, Second Edition by Donna Knapp
A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
0.0 out of 5 stars
by Donna Knapp
List Price: $79.95
 $79.95
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 Serving Internal and External Customers by Anne Swartzlander
Serving Internal and External Customers
0.0 out of 5 stars
by Anne Swartzlander
List Price: $58.20
 $52.38
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Service Breakthroughs by James L. Heskett
Service Breakthroughs
4.5 out of 5 stars
by James L. Heskett
List Price: $16.95
 $16.95
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 Managing Customer Relationships: A Strategic Framework by Don Peppers and Martha Rogers
Managing Customer Relationships: A Strategic Framework
5.0 out of 5 stars
by Don Peppers and Martha Rogers
List Price: $80.00
 $64.00
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 Principles of Customer Relationship Management by Roger J. Baran, Robert Galka, and Daniel P. Strunk
Principles of Customer Relationship Management
0.0 out of 5 stars
by Roger J. Baran, Robert Galka, and Daniel P. Strunk
List Price: $161.95
 $129.56
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NRAEF ManageFirst: Customer Service w On-line Testing Access Code Card (Nraef... by NRA National Restaurant Association
NRAEF ManageFirst: Customer Service w On-line Testing Access Code Card (Nraef...
0.0 out of 5 stars
by NRA National Restaurant Association
List Price: $36.00
 $36.00
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 Customer Relationship Management: A Databased Approach by V. Kumar and Werner Reinartz
Customer Relationship Management: A Databased Approach
5.0 out of 5 stars
by V. Kumar and Werner Reinartz
 $54.10
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 Essentials of Fire Department Customer Service by Alan V. Brunacini
Essentials of Fire Department Customer Service
0.0 out of 5 stars
by Alan V. Brunacini
 $27.50
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep... by Bill Price and David Jaffe
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep...
5.0 out of 5 stars
by Bill Price and David Jaffe
List Price: $27.95
 $18.45
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 The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service by Donna Cutting
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
5.0 out of 5 stars
by Donna Cutting
List Price: $24.95
 $16.47
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 Service Management: Operations, Strategy, Information Technology with Student CD by James A Fitzsimmons
Service Management: Operations, Strategy, Information Technology with Student CD
5.0 out of 5 stars
by James A Fitzsimmons
 $125.40
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Satisfaction : How Every Great Company Listens to the Voice of the Customer by Chris Denove and James Power
Satisfaction : How Every Great Company Listens to the Voice of the Customer
4.5 out of 5 stars
by Chris Denove and James Power
List Price: $25.95
 $9.99
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 Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an... by Karen Leland and Keith Bailey
Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an...
0.0 out of 5 stars
by Karen Leland and Keith Bailey
List Price: $11.99
 $10.19
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 Contact: Customer Service In The Hospitality And Tourism Industry by Donald M. Davidoff
Contact: Customer Service In The Hospitality And Tourism Industry
4.0 out of 5 stars
by Donald M. Davidoff
List Price: $83.80
 $83.80
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Wooing Customers Back: How to Give Great Service and Increase Your Own Success by John Mark Holmes
Wooing Customers Back: How to Give Great Service and Increase Your Own Success
0.0 out of 5 stars
by John Mark Holmes
List Price: $12.95
 $11.01
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 Fantastic Customer Service Inside and Out by Doug Smart
Fantastic Customer Service Inside and Out
0.0 out of 5 stars
by Doug Smart
 $0.05
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 Mastering Customer Value Management: The Art and Science of Creating Competitive Advantage by Ray Kordupleski
Mastering Customer Value Management: The Art and Science of Creating Competitive Advantage
5.0 out of 5 stars
by Ray Kordupleski
List Price: $34.95
 $27.26
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Design and Management Service Processes: Keeping Customers for Life (Engineering Process... by Rohit Ramaswamy
Design and Management Service Processes: Keeping Customers for Life (Engineering Process...
4.0 out of 5 stars
by Rohit Ramaswamy
List Price: $52.00
 $44.20
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 Providing Quality Service: What Every Hospitality Service Provider Needs to Know by William B. Martin
Providing Quality Service: What Every Hospitality Service Provider Needs to Know
5.0 out of 5 stars
by William B. Martin
List Price: $47.00
 $47.00
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 Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families by Alan D. Wolfelt
Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families
0.0 out of 5 stars
by Alan D. Wolfelt
List Price: $24.95
 $18.96
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